Refund Policy

We want you to feel confident in what you order. If something isn't right, hardness feels wrong for your practice, you ordered the wrong size, or you just change your mind, you have 90 days from delivery to request a return.

To qualify for a return: the item needs to be unused and in its original packaging. This isn't a formality; cupping equipment is a medical product, and once a set has been used, we're not able to resell it, which means a used return gets discarded rather than restocked. Keeping this condition in place is how we can offer a genuinely generous 90-day window at all, rather than a shorter one. You are responsible for return shipping costs.

To start a return, contact us at admin@globalcupping.com. Items sent back without first requesting a return won't be accepted.

Damages and issues Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or if you received the wrong item, so we can make it right. This is covered separately by our full Warranty policy, which applies even if a set has already been used, since a manufacturing defect isn't something you caused.

Exceptions and non-returnable items Custom or special orders cannot be returned. We're also unable to accept returns on gift cards. Reach out if you have questions about a specific item.

Exchanges The fastest way to get what you actually want is to return your current item, then place a separate order for the replacement once your return is accepted.

European Union 14-day cooling-off period If your order is shipped into the EU, you have the right to cancel or return it within 14 days for any reason, without needing to give one. As with our standard policy, the item must be unused and in its original packaging, and you'll need your receipt or proof of purchase.

Refunds Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are issued automatically to your original payment method within 10 business days. If more than 15 business days pass after approval without your refund showing up, contact us at admin@globalcupping.com.